Effective Date: 19th September 2024
Fentons (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit and interact with our website www.fentons.co.uk (the “Site”). By using our Site, you agree to the practices described in this policy. If you do not agree with the terms, please refrain from using the Site.
1. Who We Are
Fentons operates the website www.fentons.co.uk, offering free advice on compensation claims for personal injuries and illnesses. For the purposes of data protection laws, we are the “data controller” responsible for the personal data you provide to us.
2. What Personal Data We Collect
We may collect various types of personal data from you, depending on how you interact with the Site. The categories of personal data we collect include:
a. Personal Information You Provide to Us
- Contact Information: Name, email address, telephone number, postal address.
- Claim Details: Information related to your injury, illness, or compensation claim.
- Other Information: Any information you voluntarily submit via contact forms, email, or chat functions on the Site.
b. Information Automatically Collected
- Technical Information: IP address, browser type, device information, operating system, and time zone.
- Usage Data: Pages visited, time spent on the Site, referring URLs, and navigation patterns.
- Cookies: Information collected via cookies and similar technologies (see our Cookie Policy for more information).
c. Information from Third Parties
We may receive additional information about you from third parties such as analytics providers or advertising networks, which is combined with the data collected on the Site.
3. How We Use Your Personal Data
We use your personal data for various purposes, including but not limited to:
a. Providing Advice
We collect and process your data to:
- Respond to your inquiries.
- Provide advice regarding compensation claims for personal injuries and illnesses.
b. Communication
We may use your personal data to:
- Send you updates regarding your inquiries or legal claims.
- Notify you of important changes to our services or policies.
- Send you marketing communications if you have opted in.
c. Analytics and Website Improvement
We may use your data to:
- Analyse how our Site is used, enabling us to improve user experience.
- Monitor trends, traffic patterns, and technical performance.
d. Legal Obligations
We may be required to use and retain your data to comply with legal or regulatory obligations.
4. Lawful Basis for Processing Personal Data
Under data protection laws, we must have a valid lawful basis to process your personal data. These include:
- Consent: When you have given clear consent for us to process your data (e.g., opting in to receive marketing communications).
- Contractual Necessity: To fulfil our obligations in providing legal services to you.
- Legal Obligation: When processing is required to comply with a legal duty.
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided it does not override your rights.
5. How We Share Your Personal Data
We do not sell, trade, or rent your personal data. However, we may share your data with third parties under the following circumstances:
a. Service Providers
We may share your data with trusted third-party providers that help us operate our Site and deliver legal services. These providers are bound by confidentiality agreements and only process data on our behalf.
b. Legal and Regulatory Compliance
We may disclose your data if required by law, to enforce legal rights, or to protect the safety of our users or others.
c. Business Transfers
In the event of a merger, sale, or other business reorganisation, your personal data may be transferred as part of the transaction.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). When transferring your data internationally, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or other legally acceptable mechanisms.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. When your data is no longer needed, we will securely delete or anonymise it.
8. Your Rights Under Data Protection Laws
Under applicable data protection laws, you have certain rights regarding your personal data. These include:
a. Right to Access
You have the right to request a copy of the personal data we hold about you.
b. Right to Rectification
You can ask us to correct any inaccurate or incomplete data.
c. Right to Erasure (“Right to be Forgotten”)
In certain circumstances, you can request the deletion of your personal data.
d. Right to Restriction of Processing
You can ask us to limit how we use your personal data in certain situations.
e. Right to Data Portability
You have the right to request the transfer of your data to another service provider.
f. Right to Object
You can object to our use of your personal data if we are processing it on the grounds of legitimate interest or for direct marketing purposes.
g. Right to Withdraw Consent
If we are processing your data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us.
9. Security of Your Personal Data
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. These measures include secure servers, encryption, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete the information.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Fentons
Email: info@fentons.co.uk
